Privacy Policy

1. Our commitment

Nook & Rise respects your privacy and handles personal information in accordance with applicable Australian privacy requirements. This policy explains what we collect when you enquire about or engage us for custom joinery services.

2. Information we collect

We may collect your name, email address, telephone number, property address, suburb, project details, preferred appointment times and communications with us. If you become a client, we may also retain quotations, plans, measurements, invoices and records needed to complete the work.

We collect information directly from you through our enquiry form, by telephone, by email and during site visits. Our website may also create limited technical records such as browser type, device type and access time when these records are generated by our hosting provider.

3. Why we use information

We use personal information to respond to enquiries, arrange measure-ups, prepare designs and quotations, deliver and install joinery, issue invoices, provide aftercare, manage warranties and improve our customer service. We do not sell personal information.

4. Sharing information

We may share only the information reasonably required with trusted service providers involved in hosting, administration, accounting, delivery or specialist trade work. We may also disclose information where required by law. Providers are expected to protect the information they handle.

5. Storage and security

We take reasonable administrative and technical steps to protect personal information from misuse, interference, loss and unauthorised access. Records are kept only for as long as needed for the purpose for which they were collected, warranty administration, business records and legal obligations.

6. Website enquiries

When you submit the website form, your device opens an email addressed to us. The information is not stored by the website itself before sending. Your email provider may process the message under its own privacy terms. Please do not include payment card details or other sensitive information in an enquiry.

7. External links

Our website contains links to social media platforms and other external websites. We are not responsible for the privacy practices or content of those services. Review their privacy policies before providing information.

8. Access and correction

You may ask to access or correct personal information we hold about you. Contact us using the details below. We may need to verify your identity before responding and will deal with reasonable requests within an appropriate period.

9. Questions or complaints

If you have a privacy question or concern, contact Nook & Rise at hello@nookandrise.online, call 351924360569, or write to Kent Street 477, 2000 Sydney. We will review the matter and respond as soon as reasonably practicable.

10. Policy changes

We may update this policy when our practices or obligations change. The current version and its effective date will remain available on this page.

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